Could this be the next Pinnacle for Optimum Recoveries?

Brisbane-based debt management business, Optimum Recoveries, has recently been nominated for the prestigious Pinnacle Awards, run by the Australian Institute of Credit Management (AICM). 

These awards recognise the year’s leading performers in the credit industry in each state, and they are presented at gala End-of-Year Awards dinners in November and December.  

Three Optimum team members have been nominated by their clients across four categories.  
Lydia Harris has been nominated for NSW External Collections/ Mercantile Agent of the Year; Angela McDonald has been nominated for QLD External Collections/Mercantile Agent of the Year; and Tim Sullivan has been nominated for both QLD External Collections/Mercantile Agent of the Year, and the High-Five Award. 

Optimum Recoveries Director, Angela McDonald said that the team was delighted with the nominations. 
“We feel extremely honoured that our clients took the time to nominate us. We take our role of helping protect our clients’ businesses very seriously, and knowing that they value the work we do for them so highly is so rewarding for all of us,” she said.  

As part of the Pinnacle Awards nomination and voting process, nominees are allowed to sight the submitted comments, but all company details are withheld.  

According to Angela, the comments received were overwhelmingly positive.  
“It was quite humbling to read what clients said about us. They volunteered that we have an unrivalled commitment and passion for the industry, and that they found our service, and the results we achieve for them, to be consistently outstanding,” she commented. 

Angela noted that the most common themes in the submitted comments included Optimum’s high level of professionalism, their exacting standards, and their responsive and supportive customer service.  
“For me personally, the most pleasing feedback was that clients view us as their true partner who goes above and beyond to achieve excellent results. This is really our internal mantra, and this feedback shows that we are living and breathing it”. 

“Whatever the result, we’re  thrilled to be in with four chances to win a Pinnacle and we look forward to celebrating with our team and some of our clients at the awards dinners!”  

For more information, contact Angela McDonald, Optimum Recoveries on 07 3166 8888, or 


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